Terms and Conditions
At Wistman Publishing we consider the security of your personal and payment information to be of paramount importance. We have implemented a number of security measures designed to provide you with peace of mind when shopping online.
Secure connections and encryption
The Wistman Publishing website uses 128-bit Secure Sockets Layer (SSL) encryption technology to ensure that your personal details are kept secure at all times.
Online payments are processed through Square and are not ever processed through our website.
If fraudulent charges are ever made on your credit card arising from transactions on this site, you will not be liable for them.
Alternative payment methods
If you do not wish to enter your credit card details into our online payment system, you may use other payment methods by contacting us through our online form.
Wistman Publishing respects your right to privacy under the Privacy Act 1988 (Commonwealth of Australia) and is required to comply with the National Privacy Principles in respect to the collection of personal information from individuals.
Use of personal information
Be assured that we keep all personal information submitted to us in the strictest confidence. The information is stored on a secure server and is only used to process your order and for our own marketing purposes.
We do not rent or sell your personal information to any third party without your permission. However, we must fully cooperate should a situation arise where we are required by law to provide information about a customer.
Use of credit card information
Credit cards payments are processed in real-time through the Square server and payment gateway. Credit cards are charged immediately.
We do not keep a record of your credit card information. If the need for a refund arises this is processed through Square. We do not store your credit card details.
Use of email addresses
Wistman Publishing may contact you via email in relation to orders that you place on our website (for example order confirmation emails, order status updates) and for marketing purposes from time-to-time.
Members who choose to subscribe to Wistman Publishing will receive occasional and sporadic updates on the company, new authors and books. Members may choose to 'unsubscribe' from our mailing list by following the directions in the email.
Wistman Publishing will not use your e-mail address for any other purpose, and will not disclose it to other individuals or businesses, without your consent.
The Wistman Publishing website is owned and operated by Wistman Publishing Pty Ltd, ABN74928450227
Users of this site are bound by the policies set out in the Terms and Policies specifically:
Delivery and freight information
Returns and refunds policy
The information contained on the Wistman Publishing website may contain technical inaccuracies, typographical or bibliographical errors. Every effort is made to ensure the quality of the information available on this website.
However, we cannot guarantee and we assume no legal liability or responsibility for the accuracy, currency or completeness of the information.
The Wistman Publishing website is expected to soon contain user-generated content, such as book reviews and blog comments. Wistman Publishing will actively monitor the posting of user-generated content and remove content which it believes is inappropriate. Users who post inappropriate content will be prohibited from posting content to the site and will have their membership revoked. All liability of Wistman Publishing arising for inappropriate user-generated content is expressly excluded to the fullest extent permitted by law.
Links to external web sites
This website may contains links to external web sites. Reasonable care is taken in selecting linked websites, however it is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites.
Links to external web sites should not be taken to be an endorsement or a recommendation of any third party products or services offered by virtue of any information, material or content linked from or to this site. Users of links provided by this site should be aware of which organisation is hosting the site they visit.
Views or recommendations provided in linked sites do not necessarily reflect those of Wistman Publishing.
After your billing and mailing address details are confirmed, you will be asked to provide payment details for your order. This will be done via the ANZ eGate facility.
We currently accept the following payment methods through our website:
Please note that credit cards are debited immediately for security purposes and to reduce the prospect of fraud. If your book(s) are not available for any reason, your credit card payment for the undeliverable book(s) will be refunded. This is done via Square (www.squareup.com/au). We do not store your credit card details.
Delivery and freight information
Generally, titles listed as in stock are shipped the same day of order (depending on stock availability) or the next business day.
Prices and stock availability may differ from the information displayed on the Wistman Publishing website. If the price and/or availability changes, we will contact you prior to finalisation of your order.
All books are despatched to customers from our warehouse Wagga Wagga.
Freight within Australia
Wistman Publishing uses Australia Post for all deliveries within Australia. Our freight is FREE for Australian addresses.
Freight outside of Australia
Customers are charged a flat postage and handling fee of AU$10.00 per book.
Taxes for overseas orders
You are responsible for assuring that the product can be lawfully imported to the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Non-receipt of a sent parcel
If a sent parcel has not been received by you please contact us.
Wistman Publishing cannot be held responsible for non-delivery in situations where the customer has entered incorrect or incomplete delivery address details. Please ensure that you enter your address details correctly and in full. We recommend that you double-check the delivery details displayed at the top of your Order Confirmation email after your order has been placed.
In situations where the correct address information has been provided and the book(s) have not been delivered, we will either re-order and resend the order, or issue a refund, 21 days after the initial parcel was sent. This gives us time to resolve any delivery issues and recover the article if it has been mishandled or returned to us by Australia Post.
Returns and refunds policy
Returns - damaged books
We guarantee that new books purchased will reach you in mint condition. If you are not completely satisfied, please contact us within 14 days of receiving the item and advise us of the problem. Once you have contacted us, return the item within 21 days of receipt and we will refund the order total, replace the item or issue a credit for a subsequent purchase.
This guarantee does not extend to bargain basement books (sold on an 'as is' basis), second-hand books or books supplied by partner websites.
Returns - non-damaged books
Wistman Publishing will accept returns of items with the original packing slip, within 21 days of purchase, as long as the item is in a resaleable condition. If you have no packing slip, please return the item with a copy of the order confirmation email you received when the order was placed.
For returns of non-damaged books, Wistman Publishing will issue a credit for a subsequent purchase. Please note that both the outbound postage and handling cost and return postage cost incurred by you are not refundable.
Instructions for returning books
Important - please advise us within 14 days of purchase that you intend to return a book for refund or replacement via our email contact form.
When returning items to us, please indicate the reason for your return on the reverse side of the packing slip and include the packing slip in the box. A refund, replacement or credit will only be provided upon receipt of the returned goods. For your protection, you may wish to send your return via insured parcel post. Please note that return postage costs incurred by you are not refundable.
Please send all returns to:
108 MacLeay Street